Try give in FIND the key word you are looking for to find answers quickly, for example you want to know shipping fee try find with keywords shipping or fee like that..:) We are still in process to add more details here as per the queries received, please send us your suggestions and questions to puretime.livechat@gmail.com

**************

Please email to respective dept for quick answers -

Pre-sales - Lalia: puretime.sales@gmail.com (Sales Query, Stocks & Technical Details about Watches, Discounts & Offers)

Billing - Shuang: puretime.billing@gmail.com (If Payment Instructions or Invoice not received within 6 hrs from ordering, to make Additional Payments, adjust Credits from previous orders & Check Refund Requests)
Quality Control - Doris Lynn: puretime.qc@gmail.com (Adding or Changing orders & Quality Check (QC) Images related mails)
Order Tracking - Rainy: puretime.tracking@gmail.com (Shipped or not? Tracking Number related, help you with transit status & package delivery issues)
Repairs - Jennifer: puretime.repair@gmail.com (if any defect issues, check returns arrived at our end or not and repair status)
Nikki or Alice will be on live chat 24x7 http://puretimewatch.com/chat/chat.php

If unnecessarily emails sent to all departments will only complicate and will delay replies to you and the shipping process.

**************

QC Images – Always supplied for every orders once payment is confirmed at our end automatically by email as attachment in 2-3 working days, no need to ask. Kindly check our sent QC mail attachment if ended up in your Junk/ Spam folder and get back to us if not still received in 2-3 days to puretime.qc@gmail.com (No QC Images request from watches will be entertained or are supplied without payment receipt for the respective orders). We will try out best to achieve the best accuracy / rating for you. Don't be fool be competing amateur and novice dealers claiming they can do better accuracy then about stated. This is the best possible rating that can be achieved because these are replica watches. Also we will provide a picture of the watch on the calibration device and also the reading on the calibration regulation machine. Try reply immediately after examining the images and if any errors or is it ok to ship. If any errors please email us back & allow and wait for an update from us within 12 hours max as we may need to change it or consult with the makers before updating you and it will take time. If your reply is ok to ship you will receive the Tracking Number within 12 hours by email.

**************

Please leave special instructions for your orders always in your message box in check out than emailing us separately - as it goes straight to our stores and is taken care of for sure as order are always processed with this order copy on hand by different departments in whole shipping process and will avoid mistakes.

**************

If you want your order shipped to same address in different packages on different dates, please add more shipping fee accordingly to your order at this link http://www.puretimewatch.com/product/usd1/

And if to different addresses, it will be better to place different orders with appropriate shipping address and contact numbers & will be shipped out accordingly.

**************

Cancel an order - Orders not paid stands cancelled automatically but we cannot remove it from your user login account, please ignore it.

**************

Want a watch not listed on our site?  Please let us have the web page link or URL of the watch you are looking for from other replica sites (not from authentic sites please so that we can be sure that this watch is already replicated or not) by email to puretime.sales@gmail.com to help us check with our stores and get back to you with an update by email soon.

**************

How to make additional payments on our site without paying again an extra shipping fee? You can process the additional payments on our site with the payment options available (for additional orders for watches, straps, buckles, spares or replacement order price differences without an additional or extra shipping fees) at this link http://www.puretimewatch.com/product/usd1/ suppose USD150 so by adding QTY as 150 and can select appropriate payment options in checkout. You can select any shipping methods in checkout but shipping fee will not be added to your custom order. Please leave a note without fail in your request box in check out – Payment for replacement watch price difference order #.......... or Additional payment of USD150 is for…………… & to be shipped along with my order #.... to once again remind us and do the needful without fail.

**************

 

Via UK shipping - Please add to your order for this facility to avoid customs risks and safe arrival of your orders http://www.puretimewatch.com/product/special-shipping-service-from-uk/

**************

Boxes- not come with watches and can be added to your order from those listed on our site. If the box for a particular watch you are looking was not on our site, please let us have a page link of the box from other replica sites & email us to puretime.sales@gmail.com to help us source it for you.

**************

General Intro - We are from China and shipping is also from China GUANG ZHOU - 510010, are well known for quality watches all these years. The prices are designed the lowest possible already on our site and shipping costs are per order only; truly you are not charged more. Shipping fee is as per order, please visits the http://www.puretimewatch.com/auxpage_shipping_fee_table/ on our site & will be automatically added to your order in Check out on our site. Delivery lead time to most of countries, to your door is usually 5 – 8 working days max depending the distances worldwide. Packages to our clients are reaching smooth and safe all these years as shipped as Gift to a friend with low value USD30 – 40, so less detected in customs, no taxes, no duties…. Safety is more important than speed, so do not use private shipping services like DHL/TNT… as more detected in customs and chances of getting stopped are higher with these services. For some countries FedEx or DHL if you feel is safe, you can leave a request in your request box in check out for this, we will review your kind request and will consider it if it's possible.

We ship by EMS and will be provided with a tracking number to track the package status online till it reaches you on http://www.ems.com.cn/english-main.jsp

**************

Orders are to be placed always on our site only and you can leave your special requests or instructions in your request box in heck out. Orders are shipped-out within 2-3 working days on receipt of your confirmed order after all Quality Checks (QC). Shipments are always supplied with a Tracking Number by email.

**************

To USA we ship via EMS China and delivery will be via USPS, and so you can trace your parcel both on EMS at http://www.ems.com.cn/english-main.jsp and USPS at http://trkcnfrm1.smi.usps.com/PTSInternetWeb/InterLabelInquiry.do Delivery lead time to USA to your door is usually 5 - 7 working days.

**************

All of our watches are already water-proofed by the watch makers, but sometimes water still leaks in. So you can opt for this service on our site for USD20 at this link http://www.puretimewatch.com/product/waterproofing-test/ with this service and we will check your watch by a high technology vacuum machine to make sure you can swim with your watch for even underwater 50M. So if you are to swim, please always try adding this service and are done from our outside contacts.

 

**PLEASE NOTE THAT WATERPROOFING PIC IS NOT INCLUDED IN THE QC ASSURANCE because the watch smith office does not allow us to shoot the photographs.

**************

V1, V2…… V6, V7 are all different makers, costlier the better replicas always. Have many versions and price differs as different movements, versions and even difference if steel quality. 316F is better than 314F like that.

**************

Methods of payments, discounts & how to pay with your country currency? We accept mostly all kinds of payments like Credit Card (Visa, Master Card, Amex) PP, Western Union, MoneyGram, Money Bookers and all. Alipay is not accepted with us for now. The pricing on our site are already maintained the lowest possible & discounts are not possible with Credit Card or PayPal paid orders as we loose huge commission with our Payment Gateway. If paid with www.westernunion.com or a Bank Transfer you’ll get discount of 10% on your orders even if 1 watch order or even 30 watches order this is the best discount possible…..and need to send us only the balance amount…hope you can understand us.

 

You can send payments in your country currencies like SGD, HKD, AUD and all…… equaling your total in USD and can check latest conversion rates on www.xe.com

**************

Orders placed with www.westernunion.com or Bank Transfer payment options, you will receive payment instructions by email with our receiver’s name, bank account details to process the payment after 10% discount within 6 hours normally or max 12 hours in some cases. It will also take up to 48 hours if orders received on weekend holidays to receive the payment instructions by email to process the payment accordingly.

 

You can even pay Western Union using your Credit Card to process the payment to us and can check for this facility at – http://www.westernunion.com/info/selectCountry.asp

 

FIRST NAME: ---------

LAST NAME: ----------

CITY: GUANG ZHOU

ZIP CODE: 510010

COUNTRY: CHINA

 

The above is all only needed as address, no door no., street name phone/fax number is required. Not to mention that paying for a replica but to a friend in China as Western Union does not support sale of replicas. After processing the payment, email us the 10 Digit MTCN number (Money Control Transfer Number) the sender’s complete name & amount or a scanned image of the receipt from Western Union to help us collect the payment accordingly.

Once payment processed, please fill and send the below details by email & the transfer slip scanned image as attachment to help us collect the payment promptly and speed us shipping process – You can please check and confirm yourselves if details received are correct or not at – https://wumt.westernunion.com/asp/orderStatus.asp?country=global the status should be ‘Available for Pick Up.’ Accordingly fill up the below details and send us by email to puretime.billing@gmail.com

 

Order Number:

Sender's First Name:

Sender's Last Name:

Sender's Country:

Sender's Amount:

Receiver's First Name:

Receiver's Last Name:

Sender's MTCN (10 Digit Money Transfer Control Number):

**************

Bank Transfer orders are to be made to our HSBC Bank account in Hong Kong & please make sure with your sending bank that total after 10% reaches our account without fail and the transfer charges are all to be borne by your sides. If we receive short the actual amount, we will inform you and you can pay with PP. Many a times banks asks a phone number and address of the account holder to process the bank transfer but it is actually not needed and we are everyday getting payments without these details. IBAN is an international bank account number is for European countries and not required here in our case. Once Bank Transfer processed, kindly arrange to send us the transaction screen shot or transfer slip scanned image by email as attachment to puretime.billing@gmail.com

**************

What is Bull eye? Bull's eye is the center of a target - Bull's eye mean on target, perfect shot - on our site means - look here for the perfect reps.

**************

The date changing tool for PAM watches is USD30 each and can be ordered on our site along with your order for watches at this link http://www.puretimewatch.com/product/usd1/ by adding to cart QTY as 30 and please leave a note in your message box in check out – Payment for date changing tool for PAM - to once again remind us and do the needful without fail.

**************

Gummy strap for Hublot 44mm - Yes USD30 without clasp and USD60 with clasp, only black strap is available no other color straps are available.

 **************

Do you have a Phone number I can call? Sorry no. We can be reached by email or on our Live Chat support always.

**************

Whats the difference between a swiss movement and SA3135? Swiss movement usually refers to the ETA-2836 made by Swiss ETA company. SA3135 movement is a movement made in China which has its appearance close to a genuine Rolex Cal. 3135 movement.

**************