Shipping & Handling

 

Choice of Courier differs from time to time.The choice is dependent heavily on the safety of the package rather than speed factor.

We have the logistical network to make the best choice for our clients.

We send to almost any destinations in the world. We always make sure we check all our watches and pack our watches properly, bubble-wrapped before we ship them out. All orders are shipped either

1. EMS Express Courier Service

2. TNT, FEDEX or AirMail (To most EU countries)

3. Other shipping methods, please contact us first.

4. AIR MAIL REG Services will be used for some deliveries to EU Countries (SAFER Method)

We need to remind all customers that we need the following to ensure 100% delivery to you:

Full Name

Full Address with postal code (ZIP code)

Telephone number (This is important to ensure Guaranteed Delivery)

 

**Please make sure that there is someone to receive the package if you are not around. We are NOT RESPONSIBLE if you do not receive your package due to the fact you were not around to pick it up. If you reject the shipment, we will also not take responsibility for the shipment.

 

**Please note that if package is delivered and contents in the package is stolen, we will not be responsible for such cases. However we will still discuss with customer about the problem. For custom seizures, we will speak to indiv. customers to review re-shipment. Thanks!

 

DELIVERY CHARGES

Please refer to the Rate Table Above for more details.

 

DELIVERY TIME

EMS Express with Online Tracking Status

7-12 working days depending on destination and customs clearance

Online Tracking can track your package for you at different stages

We have NO CONTROL over the delivery after it is shipped

Customs clearance and delays may be unavoidable but there is nothing to worry about

EMS Shipping is the FASTEST and most RELIABLE

 

TNT/UPS/FEDEX Online Tracking

5-12 working days depending on destination and customs clearance

Generally faster than EMS Courier

We have NO CONTROL over the delivery after it is shipped

Customs clearance and delays may be unavoidable but there is nothing to worry about

For EU countries, we will use our discretion and ship out according to the frieght forwarder's best advice after analysis of customs issues.

**Some packages are shipped in TOYS packages when we ship out. Please take note**

REGISTERED AIRMAIL

 

14-28 working days depending on destination and customs clearance

Generally the safest method to enter into any country

We have NO CONTROL over the delivery after it is shipped

Customs clearance and delays may be unavoidable but there is nothing to worry about

This is the only site to check on AIRMAIL: http://intmail.183.com.cn/

You can use this webpage: http://www.worldlingo.com/en/websites/url_translator.html to translate the web URL Air Mail Site to ENGLISH so you can understand when is the DAY of departure

We will like to emphasize that all orders undergo QUALITY INSPECTION before we pack them and ship them out. All watches are guaranteed to be in 100% BRAND NEW condition upon arrival to you.

ORDER PROCESSING

All orders are normally shipped from our warehouse within 48 to 72 hours of receipt of order. If there is a delay in your order, we will notify you by email. Delivery time will vary according to geographical location. We are not responsible for shipper delay as we have no control when item is shipped out.

BACK ORDERS

Although every attempt is made to maintain the inventory of each product we offer, occasionally we may run out of certain models due to overwhelming reponse. If any product is not available for shipment, we will contact you by email with up to date delivery information.

REFUNDS & RETURNS

We do not accept return and exchange unless on very special terms.

Refunds if offered will be issued for the 100% total amount of the purchase product only less the transaction fees. We do not offer refunds for any free items received as part of any promotion.

Shipping cost for returns and exchanges will be at the customers expense.

Please make sure you return your merchandise by a traceable method to assure delivery.

All returns merchandise must be in new condition (as we sent) and complete with all original packaging. We will inspect all merchandise returns. Upon approved inspection, full credit will be issued back to your paypal account or payment method within 48 hours of receival. Merchandise returns that are not in the original condition or missing original packaging will either be refused, or subject to a 25% re-stocking fee at our discretion.

 

WARRANTY ON PRODUCTS

 

We provides a 12 months warranty for all watches sold. Defective watch must be returned with a note indicating the defect on the watch and please get a RETURN MERCHANISE NUMBER from us before you send the item back . A replacement or repair will be sent at no charge to you.

Tracking links:

You may find this useful when tracking your packages.

Australia Ukraine Cambodia Canada France GDSK (Germany) Hong Kong Ireland Japan Korea Georgia Uganda Indonesia

New Zealand Russia Singapore United States Belarus Brazil Denmark Finland United Kingdom Iceland Taiwan United Arab Emirates Nigeria

Israel Norway Sweden Spain Switzerland India Vietnam Malaysia Slovakia Pakistan Poland Thailand